We are required to keep your personal details updated. If your details change please inform us.
Costello Entertainments processes personal information to enable us to:
- promote and sell our services,
- to maintain our accounts and records
- and to support and manage our clients, agents and the artists we work with
This website is operated by Costello Entertainments, the business is registered as a Data Controller with The Information Commissioner’s Office – Registration Number ZA339440 and we observe all our responsibilities under the General Data Protection Regulation (GDPR) 2018.
CONFIDENTIALITY AND SECURITY
Any information you provide will be held securely and in accordance with the GDPR 2018. This website has security measures in place to protect against the loss, misuse and alteration of the information under our control.
Anyone can visit our website without any personally identifiable information whatsoever being obtained or retained.
Any personal data which we require we will collect directly from you and may include:
- Full name and personal details including contact information (e.g, client addresses & locations, email address, contact telephone numbers)
- VAT registration number (if VAT registered)
- Bank account details so we can pay your invoices
- Records of previous bookings made through Costello Entertainments
LEGAL BASIS FOR PROCESSING DATA PROVIDED BY VISITORS TO THIS WEBSITE
Our website provides a quotation Form (Contact Us). If you require a quote minimal contact information is needed (your name and email address) together with brief details about your event and the entertainer or service you are enquiring about.
CLIENT QUOTES (VIA – CONTACT US FORM OR YOUR E MAIL REQUEST OR PHONE CALL)
The legal basis on which your information is processed for the purpose of providing you with a quote is Contract.
Once a quote has been e mailed to you, your details will only be retained until the date of your event, after which they will be deleted unless you have made a booking in the meantime or given your permission for us to send e mail newsletters.
The legal basis on which your information is processed for the purpose of completing a booking is Contract.
If you want to make a booking further details will be requested (Address, Phone number and payment details), together with full details about your booking. This information is needed for administration of your booking and will be kept securely. Details about your booking will be provided to your entertainer(s) in order that they may provide the entertainment you have booked. These may include your name, phone number, venue address and relevant details about your booking.
For bookings up to £199 we will e mail you our Terms of Business and a simple confirmation of booking. For bookings of £200 or more we will e mail you our Terms of Business and request your consent to e mail a Contract via Adobe E Sign for completion by electronic signature. Adobe E Sign Electronic signatures are legal and trusted in countries around the world. Adobe E Sign Electronic Signatures are fully compliant with the GDPR.
WHO DO WE SHARE YOUR INFORMATION WITH?
We sometimes need to share your personal information with yourself and also with other individuals or organisations which may include:
- Associates and representatives of the person whose personal data we are processing
- Current, past and prospective Costello Entertainments artists, agents, bookers and venues providing entertainment services
- Suppliers and service providers
- Central government
- Credit reference agencies
- Debt collection and tracing agencies
- Financial organisations including Costello Entertainments bankers and accountants
When it is necessary to share information Costello Entertainments are required to comply with all aspects of the GDPR.
It may sometimes be necessary to transfer personal information overseas. This is only shared within the European Economic Area and any transfers made will be in full compliance with all aspects of the GDPR.
HOW DO WE TREAT YOUR PERSONAL DATA?
All items of personal data are stored electronically or hard copy as below:
- Booking management system
- E Mail system
- Computer system
- Banking system
- Printed records
All of our electronic systems are password protected and access is limited to only those Costello Entertainments personnel who specifically need to process the data. In addition, we undertake a regular review of all the information we hold.
HOW WE WILL CONTACT YOU
Costello Entertainments will use your phone number and email address to contact you according to your preferences, and from time to time we may use social media (e.g. Facebook, Twitter and message facilities in other platforms).
You can change your preferences at any time by contacting us (see below). In the case of social media messages, you can manage your social media preferences via that social media platform.
E MAIL NEWSLETTERS (CONTACT US FORM)
The legal basis on which your information is processed for the purpose of sending you E Mail Newsletters is Consent.
You have the right to withdraw your consent for us to send you E Mail Newsletters at any time by unsubscribing directly from within E Mails or by contacting us (see below).
ARTISTES (VIA – ARTISTES SIGN-UP FORM OR YOUR E MAIL REQUEST OR PHONE CALL)
The legal basis on which your information is processed for the purpose of assessing your application for representation, maintaining your data or for representing you as your Agent is Legitimate Interest.
If you are an Artiste and enquire about representation (via our Artiste Sign-Up Form), basic contact information is needed (your name, email address and telephone number) plus further information about your act which is legitimately needed for assessment purposes. If we don’t offer to represent you, your information will be deleted from our e mail system within 12 months.
If we offer to represent you, in accordance with the Conduct of Employment Agencies and Employment Businesses Regulations 2003 (as detailed in Statutory Instrument 2003 No. 3319) we will e mail our Registration Form for you to complete together with our Terms of Business. These documents will need to be completed, signed and returned together with relevant documents which may include your ID documents, public liability insurance, DBS details and PAT test document for any electrical equipment used in your act. We will also need your Bank details in order to pay you and a full publicity pack to include you on our website. Artistes information is maintained securely in our systems for as long as our working relationship continues. Relevant documents are deleted as they expire and are replaced by updated documents.
Details about you will be provided to the client in order that they are familiar with you and your act. These may include your name, your act name, phone number, and relevant details about your act together with public liability insurance, DBS number and PAT test document for any electrical equipment used in your act.
CLIENT DATA – We will keep details of financial transactions for 6 years in compliance with HMCR Tax Regulations.
ARTISTE DATA – We will keep details of financial transactions made on your behalf for 6 years in compliance with HMRC Tax Regulations. We will keep details of contracts, confirmations and/or letters of agreement for work negotiated on your behalf for 1 year after the relevant engagement. Such records may be in written or electronic form. If our working relationship ends we will delete your information from our systems entirely after the foregoing periods have elapsed. If you aren’t accepted for representation following your application, your data will be deleted within 12 months. Artiste’s public liability insurance and PAT documents are deleted or shredded when they expire within 12 months. DBS documents are deleted or shredded within 6 months and only such details are retained as recommended in Government guidance.
CREDIT / DEBIT CARD DATA – You may provide your card data by phone to pay us for our services. This data is used for the transaction(s) you authorise and is not retained in electronic form. We comply with card industry PCI DSS Standards and don’t retain any hard copy card data that could be used by third parties to make fraudulent transactions.
E MAIL NEWSLETTERS – Your Name and E Mail address will be retained in Dotmailer unless you unsubscribe from within a Newsletter or request removal separately.
EMPLOYEE DATA – Retained for 6 years after the end of employment.
We use WordPress.org to publish this website. No personally identifiable information is stored on this website except for clients or visitors who want to leave reviews about our Artistes. In those cases alone WordPress requires you to enter your name and e mail address when you leave a review.
Our website search engine is simply a database search to assist visitors. No personally identifiable information is collected.
We use a third party service to maintain security on our website. Only visitors IP addresses are processed without any personally identifiable information being obtained or retained. In addition we have put in place physical, electronic and management procedures to protect your information.
VISITORS THAT E MAIL US
Visitors should be aware that our e mail service is protected using Secure Transport Layer Security TLS. If your e mail service isn’t supported by TLS any e mails you send and any replies we return may not be protected.
E Mails you send including any attachments are monitored for viruses or malicious software. Please be aware that any e mails you send should be lawful.
VISITORS WHO CONTACT US VIA SOCIAL MEDIA
You should be aware that each Social Media platform that you use stores your private messages. For more information about this please refer to each of your Social Media platforms own Privacy Policies.
CHOICE / OPT OUT
Our website provides you with the opportunity to opt-out of receiving communications from us at the point where we request information (Contact Us or Artistes Sign-Up Forms). If you do not wish to be contacted you may simply leave the site without giving your contact details.
YOUR DATA PROTECTION RIGHTS
YOUR RIGHT OF ACCESS
You have the right to ask us for copies of your personal information. This right always applies. There are some exemptions, which means you may not always receive all the information we process.
We will not sell, trade, pass on or rent your information to any third party NOT connected to any trading between us.
YOUR RIGHT TO RECTIFICATION
You have the right to request that we correct your information if you believe it is incorrect. You also have the right to request that we complete your information if you think it is incomplete. This right always applies.
YOUR RIGHT TO ERASURE
You have the right to ask us to erase your personal information in certain circumstances. There are some exemptions, which means you may not always have all your information we process erased.
YOUR RIGHT TO RESTRICTION OF PROCESSING
You have the right to ask us to restrict the processing of your information in certain circumstances.
YOUR RIGHT TO OBJECT TO PROCESSING
You have the right to object to the processing of your information if we are able to process your information because the process is in our legitimate interests.
YOU HAVE THE RIGHT TO DATA PORTABILITY
This only applies to information you have given us. You have the right to ask that we transfer the information you gave us from one organisation to another, or give it to you. This right only applies if we are processing information based on your consent or under, or in talks about entering into a contract and the processing is automated.
You are not required to pay any charge for exercising your rights. We have one month to respond to you.
CAN YOU SHARE MY INFORMATION WITHOUT MY CONSENT?
Third parties we may share your information with are stated above.
Other ways in which we would be obliged to share your information would be for example with the Police in the course of a criminal investigation or if required by law with other official Government organisations.
You have a legal right to access information held about you and you can ask us to stop sharing information about you. We only have to do so if the sharing causes you unjustified damage or distress.
If you think your information has been used unfairly, you should first e mail us at the e mail address below, when we will explain how we have used your information and how we have followed the GDPR principles.
HOW CAN I GET YOU TO STOP USING AND OR DELETE MY INFORMATION?
If you want us to stop using your information please e mail us at the e mail address below, giving the information you would like us to stop using and the reason why. If you want us to delete your information also please specify the reason why. We will reply to you within 21 days.
IS MY INFORMATION TRANSFERRED TO ANOTHER COUNTRY OR INTERNATIONAL ORGANISATION?
No Client information is transferred to another country or organisation outside the European Union. If a client is based in another country outside the UK but within the EU, transfers of client information to another country or organisation will only take place within the EU.
Artistes information may be transferred to another country or organisation within the European Union but only when it is relevant to a booking.
CAN I MAKE A COMPLAINT?
In the first instance you should e mail us at the e mail address below with your concerns and precisely what you would like us to do with your information and we will reply within 21 days. We will always comply with your request unless we have good reasons within the GDPR not to do so. If we have not complied with your request without good reasons within the GDPR and have not replied setting out those reasons within 21 days, you have the right to complain to the Information Commissioner’s Office.
CONTACTING THIS WEBSITE
If you have any questions regarding how Costello Entertainments uses your personal data or should any of your personal data need to be updated or you wish to change the way in which we contact you, please contact us:
Phone: 0161 703 8737 (9.30am-6pm Mon-Fri) Excluding Bank Holidays
Postal address: 6 Lightwood, Worsley, MANCHESTER M28 1ZL
COOKIES POLICY FOR COSTELLO ENTERTAINMENTS
WHAT ARE COOKIES
Cookies are small text files placed on your computer by websites that you visit. They are used widely by websites to help them work better and to provide information to the website owners. This page describes what information they gather, how we use it and why we need to store these cookies. We will also share how you can prevent these cookies from being stored by your computer, however this may downgrade or ‘break’ certain elements of this and other website’s functionality.
For more general information on cookies see the Wikipedia article on Website Cookies.
You can prevent the setting of cookies by adjusting the settings on your web browser (see your web browser Help for how to do this). Be aware that disabling cookies will affect the functionality of many websites that you visit. To learn more about Cookies including how to see what cookies have been set and how to manage or delete them visit: www.aboutcookies.org or www.allaboutcookies.org
THE COOKIES WE SET
When you visit our website cookies may be set to provide a smooth user experience.
THIRD PARTY COOKIES
This site uses Google Analytics which is one of the most widespread and trusted analytics solutions on the web for helping us to understand how you use the site and ways that we can improve your experience. These cookies may track things such as how long you spend on the site and the pages that you visit so we can continue to produce engaging content without any personally identifiable information being obtained.
For more information on Google Analytics cookies See Google’s – safeguarding your data.
As we sell services it’s important for us to understand statistics about how many of the visitors to our site actually contact us and as such this is the kind of data that these cookies will track. This is important to you as it means that we can accurately make business predictions that allow us to monitor our advertising and service costs to ensure the best possible price for our services.
Hopefully this has clarified things for you. However if you are still looking for more information please contact us using one of the contact methods below.
Phone: 0161 703 8737 (9.30am-6pm Mon-Fri) Excluding Bank Holidays
Postal address: 6 Lightwood, Worsley, MANCHESTER M28 1ZL